Operations Supervisor, Line Service
COMPANY BACKGROUND
Founded in 1947 by the Boy family, National Jets is a full-service aviation company providing award-winning customer service and a full complement of aviation services across three distinct divisions: FBO services, aircraft maintenance, and aircraft management/charter. Our fleet consists of the most modern charter aircraft and is operated and maintained by National Jets. We have a deep passion for aviation and are looking for enthusiastic individuals with a passion for aviation, who have initiative and competence to make a significant contribution to the organization.
National Jets is seeking an Operations Supervisor for Line Service to join our team in the Fort Lauderdale area. We are looking for an enthusiastic individual with a passion for aviation, who has initiative and competence to make a significant contribution to the organization.
JOB PURPOSE
The Operations Supervisor is responsible for leading and directing activities of Line Service Technicians engaged in providing services to general aviation aircraft, crew, and passengers. They oversee all aviation ground support and guest services provided and ensures that all aircraft are handled professionally, efficiently and safely.
Duties & Responsibilities
Provide day-to-day leadership and direction to deliver safe and reliable operations and service.
- Delegating and assigning duties to qualified personnel, monitoring progress, and assessing results.
- May perform the same or similar functions as those assigned to the workgroup to include:
- Meet, greet customers, and assist with services.
- Providing marshalling, parking, towing, wing walking for aircraft arriving or departing ramp area.
- Providing lavatory and water service.
- Providing fueling and oil services for aircraft.
- Providing shuttle service for passengers/crew.
- Assisting passengers and/or crew with baggage/cargo.
- Assisting with general cleaning and clearing of debris from ramp, building, and customer areas.
- Promote a culture of safety through continuous safety briefings, training, observations, and personal conduct.
- Coordinate with ramp and maintenance personnel to reposition aircraft according to operational needs.
- Review daily schedule for proper ramp planning. Ensure scheduling meets customer demand.
- Monitors international arrivals and departures for efficient customs handling. Ensure base is customs compliant with all training and regulations.
- Assist crews and customers as necessary with service requests. Resolves complaints as they arise.
- Perform as a mentor to Leads and other employees to maintain a high level of customer-centric service.
- Oversight of the base CBT and OJT training program. Develop and update as needed all training required to remain compliant with FAA, TSA, NFPA, ATA, National Jets, and FLL airport regulations.
- Maintain regulatory compliance with all federal, state, and airport agencies.
- Interviewing, hiring, appraising performance, rewarding and disciplining employees, addressing internal complaints, and resolving problems as needed for compliance with company policies.
- Effectively communicate with other departments and internal customers.
- Able to direct personnel in a fair, equitable, and consistent manner.
- Coordinate schedules and time off requests for the line service team.
- Provide administration of all airport badging and records requirements for the company and tenants.
- Oversee compliance of all quality control procedures, including daily, monthly, quarterly, and annual checks.
- Ensure all equipment is properly maintained. Assure all required service and safety checks are completed.
- Oversee facility preventative and non-scheduled maintenance requirements and repairs.
- Monitor, order, and maintain sufficient inventory of fuels, oils, and spill-recovery materials.
- Conduct shift briefings with subordinate leads and employees.
- Able to organize and disseminate operational information as received or directed.
- Coordinate monthly safety meetings, discriminate, and ensure compliance with all company policies.
- Correspond with tenants to maintain strong relationships and inquire about facility or service needs.
- Ensure a culture that promotes customer loyalty by creating an environment of employee engagement.
EDUCATION & EXPERIENCE
- PREFERRED
- High school diploma or General Education Degree (GED) is required however, it is preferred that candidate have an Associated degree or 2 – 3 years of related experience and/or training or equivalent.
- One (1) year of supervisory experience preferred.
- Strong interpersonal management skills.
- Effective time management skills, prioritizing, and multi-tasking ability.
- Experience in the aviation industry and aircraft handling. Knowledge of aviation terminology, general aviation aircraft and ramp management.
- Able to read and comprehend manuals, reports, and detailed instructions.
- Passion for providing an outstanding customer service experience.
- Be comfortable working outside during day or evening shifts in all weather conditions. Work is regularly performed in a combination of office and shop environments and is regularly exposed to dust, odors, oil, fumes, and noise.
- Must be available to work flexible hours, including mornings, nights, and weekends.
- Ability to develop and maintain effective working relationships with team members, internal partners, and external parties.
- Professional, articulate personal communication skills to deal effectively with visitors/customers in person or on the phone.
- Successful completion of pre-employment drug and alcohol testing as well as background check.
Certificates, Licenses, Registrations:
Active Driver’s License
Work Authorization/ Security Clearance:
In accordance with applicable airport security regulations administered by the Department of Homeland Security, Transportation Security Administration, and/or other local governing authorities, employee must obtain requisite security clearance and Broward County Aviation Department (BCAD) security badge as a condition of hire.
EEO Statement:
Company will provide Equal Employment opportunities to qualified persons without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, marital status, or any other protected characteristic as established by federal, state, or local law.
Position Type/Expected Hours of Work:
This is an exempt, full-time position. This position includes shift work which may require working evenings and weekends, and on scheduled company holidays.
Current available shifts vary from:
• 2 p.m. to 10 p.m.
• 10 p.m. to 6 a.m.
• 6 a.m. to 2 p.m.
Must be able to report to work steadily through the workday. Must be able to maintain an attendance record in compliance with the company policies and procedures.
